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:: SAFARI BOOKING TERMS
Go to Safaris Booking Form
When planning your travels it is easy to be swept
away by the holiday spirit and overlook details which are not part of
your holiday dream. However, the booking terms and conditions are very
important as it forms the basis of your agreement with Mbango Safaris and we
ask you to read them carefully. In particular, the booking terms and conditions detail
our responsibilities to you and yours to us and provide guidelines to cover circumstances
which may arise. When you acknowledge agreement of our booking conditions via
our online booking site, you are confirming that you have read the booking terms
and conditions and agree to be bound by them.
Reservations and payments.
Reservations for a safari requires the
filling an online / booking form. When asking for your tour to be confirmed you must
provide Mbango Safaris with half of the amount
against the cost of the services you have asked for us to arrange. A binding
contract between Mbango Safaris comes into existence once we have accepted your
booking and issued a confirmation message. The date of the contract is the date,
which appears on that confirmation message. The balance of the cost must be received not later than 30 days prior to the
commencement date of your holiday. If payment is not made in full by the due
date, Mbango Safaris reserves the right to treat your booking as having been
cancelled by you and apply the cancellation charges set out in cancellation
charges paragraph below. If the reservation is made within 30 days of departure
the whole amount must be paid at the time of confirmation.
Rates includes:
�
Rates
include all expenses in connection with vehicle, driver and guide for the
itinerary as set out in the tour plan.
� Hotel accommodation with full board table
d'h�te meals whilst on safari in most instances.
� Meal arrangements elsewhere
as specified in the tour plan.
� Air costs for scheduled flights e.g. Nairobi
to Maasai Mara, n - are included.
� Government hotel
taxes.
� Hotel service charges.
� Game drives / bird walks as applicable to the
itinerary.
� All national park, reserves and conservation
areas fees except where these are specifically quote as exclusions.
�
Flying Doctor Air Rescue emergency evacuation coverage.
� Baggage handling assistance
is provided by hotels or by the guides when and where necessary.
� All
accommodations as described in the tour plan and are based on double occupancy.
Single supplements are also available.
� Professional guiding service.
� Comfortable game viewing in specially outfitted safari
vehicles with guaranteed window seat for all passengers.
� Daily safari briefings so you'll know what
to expect on the day ahead and a general briefing before starting
your safari.
� Guaranteed departures for two or more passengers booking any
safari.
Rates
excludes:
Departure taxes, travel cost (air fares) and insurance, visa's costs,
immunizations, excess baggage charges, optional excursions, gratuities (other
than service charges), beverages, laundry and other such personal expenses such
as communication costs.
Safari cost.
Mbango
Safaris reserve the right to increase or decrease holiday prices at any time
before your booking is made should a need be. You will be given the current
price at the time of booking and the prices are all in either Euros or in US Dollars.
Mbango
Safaris do not intend to surcharge any of these prices once they are confirmed
but we reserve the right to correct errors in advertised and confirmed prices.
We will do so as soon as we become aware of the error.
Transfer of a booking.
There is a right for tour participants to transfer their bookings to
another person if they are prevented from proceeding with the tour due to
sickness or accidents suffered by them or their close family or for other
unavoidable reasons.
However, if there is a waiting list for the tour the
place must first be offered to the people on that waiting list. If there is no
waiting list and participant can find another person to take up the place any
additional costs incurred by us will be transferred to the transferee.
Reasonable notice must be given to us about the transfer and cannot be made
within 28 days before departure date.
Financial security.
We
operate a client뭩 account where all advance payments are placed and are not
withdrawn until the completion of the tour. This is for security purposes incase
of need for refunds to be made.
Cancellations.
By you:
The following cancellation charges
will be payable. Should you need to cancel you must notify Mbango Safaris
immediately.
The following cancellation charges will be payable.
35 - 21
days prior to safari date 25%.
20 - 14 days prior to safari date 50%.
13
- 5 days prior to safari date 75%.
4 - 0 days prior to safari date 100%.
By us.
Although it rarely happens, Mbango safaris do their utmost
to avoid doing so; we reserve the right to cancel tours and other arrangements.
Where your holiday is cancelled (other than due to your default in payment)
Mbango Safaris will offer you the choice of purchasing an alternative
holiday (and paying or receiving a refund in respect of any price difference) or
receiving a full and immediate refund of all money paid to us.
In
addition, Mbango Safaris will pay your compensation in accordance with and
limited to the scale set out below except where Mbango Safaris is forced to
cancel as a result of unusual and unforeseeable circumstances beyond our
control, the consequences of which Mbango Safaris could not have avoided even
with due care such as these amounting to "force majeure" as described below or
because an insufficient number of people have booked the chosen holiday - in
this case you will be notified not less than 30 days before the commencement
date of the holiday.
Period of notification given prior to
your departure date. Compensation or credit per person.
More than 56 days Nil
Within 56-43
days US $ 25
Within 42-29 days US $ 45
Within 28-15 days US $ 65
Within 14 days or less US $ 90
Very rarely, Mbango Safaris maybe forced to curtail the holiday after departure where circumstances amounting to "force majeure" arise. In this very unusual situation, Mbango Safaris regret they cannot make any refunds or pay any compensation or be responsible for any cost expenses incurred by you as result.
Please note that cancellations of a tour뭩 extension do not alter your rights or obligations with respect to the main portion of the same tour.
Changes.
By you.
Should you wish to make any changes to
the confirmed arrangements; Mbango Safaris will endeavor to assist. An amendment
fee per person is applicable.
By us.
We reserve the right to make changes
to tour plans and holiday arrangements and correct errors both before and after
you have booked the holiday. Most changes will be minor. However, occasionally,
Mbango Safaris has to make significant changes to holiday arrangements. In the
event of significant change, Mbango Safaris will inform you or you travel agent
at the earliest possible opportunity. In such cases you will have the choice of
either accepting the change or booking alternative arrangements (and paying or
receiving a refund in respect of any price difference) or canceling the holiday
and receiving a full immediate refund for all monies paid to us. In addition, in
the case of significant change, Mbango Safaris will pay you compensation in
accordance with, and limited to, the scale set above under the heading
"Cancellation by Mbango Safaris" subject to the following exception. No
compensation will be paid and no liability beyond offering the above mentioned
choices can be accepted where the changes is made as a result of unusual and
unforeseeable circumstances beyond Mbango Safaris control, the consequences of
which Mbango Safaris could not have avoided even with all due care such as those
amounting to "force majeure" as described below. No compensation in the case of
minor changes.
Our responsilibity.
Many
people and companies over whom Mbango Safaris has no direct control are involved
in planning and provision of your tour services. Mbango Safaris has taken all
reasonable steps to ensure that the suppliers of all services provided are of
acceptable standard.
No liability can be accepted for negligent acts or omissions of hotel accommodation providers, any liability for loss, damage or expense resulting from war or threat of war, terrorist activities, riots, civil unrest, natural and nuclear disasters, fire or adverse weather conditions, closure of airports, industrial disputes including air traffic control disputes, cancellation or changes of schedule by airlines, financial failure of airlines, or for any unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which, even with all due care, we could not foresee or forestall.
Force Majeure.
Throughout
the booking conditions, the expression "force majeure" means any event which
Mbango Safaris could not have foreseen or avoided even with all due care. Such
events may include war or threat of war, riots, civil strife, industrial dispute,
terrorist activity, natural or nuclear disaster, fire, adverse weather
conditions, governmental control." In these circumstances Mbango Safaris shall
not be liable to pay any compensation or otherwise be responsible for any
expenses or losses you incur where Mbango Safaris is forced as a result to
cancel, delay, curtail or change your holiday arrangements in any way or where
the performance or prompt performance of Mbango Safaris contractual obligations
is prevented or affected. Except as provided in cancellation by Mbango Safaris
and changes by Mbango Safaris.
Complaints.
Mbango Safaris
hope you will not encounter any problems during the holiday. However, should one
arise, please immediately advice us of the service in question as most problems
can be solved straight away. In the event of you remaining dissatisfied please
contact us immediately at: info@mbangosafaris.com, Office tel +254 20 211 24
33 / 4. Fax: + 254 20 25 30
20. Cell phone: + 254 (0) 710 336 485 or else write to
us once you are back home and we will settle your complaint in detail. Mbango
Safaris regret that they cannot accept responsibility for any complains which
are entirely in accordance with this close.
Delays.
No arrangements are
made by Mbango Safaris concerning the provision of local and international
flights from the UK or Europe and within East Africa. Therefore all outward and
homeward points of departure should be read in relation to the services which
Mbango Safaris have contracted to provide and not any flight or other travel
arrangements which may have been added on.
In case of any delay at the commencement of Mbango Safaris services, we will do our best to provide light refreshment for delays between 2 and 4 hours, and meals at meal time for delays over 4 hours.
Changes and errors.
Please
note booking terms may change by the time you book your holiday. Whilst every
effort is made to ensure accuracy of the information, regrettably errors do
occasionally occur. You must therefore ensure that you check the booking terms
with us or your travel agent as the appropriate at the time of booking.
Safari Destinations | Conservation | General Info | Booking Terms | Links | Photo Gallery | Tour Reports | News
P.O.
Box
8914 - 00100, Nairobi, East
Africa,
Kenya. Langata Shopping Mall, Ground Floor.
Tel:
00 254 20 211 24 33 / 4. Fax: 00 254 20 222 93 40. Cellphone: 00
254 710 336 485. E-mail:
info@mbangosafaris.com
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MSN, Yahoo messenger ID: mbangosafaris
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Safaris Ltd. Web
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